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Belfast Metropolitan College
Belfast Met is the largest further and Higher Education College in Northern Ireland and one of the largest in the UK.
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Customer Service
Do you work in Customer Service?
Yes
No
1 / 16
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Slide 1:
Poll
Tourism
Further Education (Key Stage 5)
This lesson contains
16 slides
, with
interactive quizzes
,
text slides
and
3 videos
.
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Items in this lesson
Do you work in Customer Service?
Yes
No
Slide 1 - Poll
Give an example of when you have experienced outstanding Customer Service.
Slide 2 - Open question
Give an example of when you have experienced very bad Customer Service.
Slide 3 - Open question
Which companies do you go back to because of their customer service?
Slide 4 - Mind map
Aims of today
Dicuss your experiences in Customer Service
Explain factors that affect customer service decisions
Complete Section 1 of Assignment 1
Slide 5 - Slide
Research into a Company
List 5 reasons why the company you have received the best feedback on which.com
Choose your company..........
Slide 6 - Slide
Add your reasons here......
Slide 7 - Open question
Internal and external customers
Who are they are do their needs and expectations differ?
Slide 8 - Slide
Internal Customers
Slide 9 - Slide
Slide 10 - Video
Slide 11 - Video
External Customers
Slide 12 - Slide
Slide 13 - Video
thepointsguy.com
Slide 14 - Link
www.bbc.co.uk
Slide 15 - Link
Assignment 1
Slide 16 - Slide